Privacy Data

Last Updated: November 27th, 2024

At Cosmos Carpets, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our business.

1. Information We Collect

We may collect personal information in the following ways:

When you contact us: Including your name, email address, phone number, and any information you provide through forms, emails, or phone calls.
When you visit our website: Data such as IP addresses, browser type, and website usage statistics may be collected via cookies and analytics tools.
When you make inquiries or place orders: Information about your company, billing details, and delivery preferences.

2. How We Use Your Information

The information we collect is used to:

Respond to your inquiries and provide customer support.
Process orders and manage accounts.
Improve our services and website functionality.
Communicate updates, promotions, or important notices (with your consent).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in delivering our services, such as:

Payment processing companies.
Shipping and logistics partners.
IT and analytics service providers.

These third parties are obligated to keep your information secure and only use it for the purposes specified by Cosmos Carpets.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to your personal information.
Withdraw consent for marketing communications at any time.
Request the deletion of your personal data (subject to legal and contractual obligations).

To exercise your rights, please contact us using the details provided below.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. While no method of transmission over the internet is completely secure, we employ industry-standard security measures to safeguard your data.

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and tailor content to your preferences. You can disable cookies in your browser settings, but this may impact website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Cosmos Carpets
372 Rue Mcarthur, Saint-Laurent, QC H4T 1X8, Canada
Phone: +1 877-549-0709
Email: contact@cosmoscarpets.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for updates.

By using our services, you agree to the terms outlined in this Privacy Policy.